Wayne State University

Aim Higher

Old Main

8.11.2 Correction of Unsatisfactory Duplicating Services

POLICY

When a job is not satisfactory, the requester may ask for it to be re- run immediately or for a credit.

PROCEDURE

Responsibility

Action

Requesting Department

  1. For re-run, submit written complaint with one copy of job Duplicating Center Work Order, form 170, and a copy of the original and a sample of the completed job to the Duplicating Center supervisor at the Faculty Administration Building.

  2. For credit, submit written request for unsatisfactory service(s) with copy of work order to Assistant Director of General Services.

Duplicating Supervisor

  1. Complete re-run as requested.

  2. Deliver to requested delivery point.

Assistant Director of General Services

  1. Review and evaluate request.

  2. Process credit request.