Wayne State University

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Policies and Procedures

APPM

8.14 Telephones (REVISED 12/1/14)

DESCRIPTION

The purpose of this policy is to outline the university’s procedures for telephone service requests.

POLICY

Requests for telephone installations and changes in service are handled by Telephone Service Request (TSR) forms. A complete list of TSR forms is available on the C&IT website at computing.wayne.edu/telephone/.   Usage charges for each extension number are automatically billed to the designated S/C/D index on a monthly basis.

Contact the C&IT Help Desk, 577-4778, for general questions about campus telephone service or to report a problem with existing service.

PROCEDURES

Responsibility

Action

Department
  1. Complete online Telephone Service Request (TSR), using the appropriate form.
  2. Print the TSR form from the resulting Web page and obtain Dean/Division head signature.
  3. Fax the completed form to C&IT at 313-577-5577.
  4. Retain copy for departmental files.

Computing & Information Technology

  1. Process request.

  2. Retain copy for departmental files.

SCOPE

This policy applies to all WSU employees.